Terms and Conditions
Products and Services. The Company agrees to provide, and the Customer agrees to purchase, the materials detailed in an estimate and a specified number of hours of planning and design development services. Estimate does not include the project materials budget, unless specified otherwise, or costs for electrical work, plumbing, tile installation, painting, or any other labor/professional service that may be required to sufficiently complete the scope of a project. The Customer agrees that the services listed on the Estimate are correctly described; in regards to any additional products, information pertaining to the manufacturer, design, color, style, and quantity shall be listed on the materials overview, once selected and approved. If any product is returned at Customer’s direction, the cost for such return is the Customer’s and may be subject to supplier guidelines/qualifications.
Payment. Upon execution of an Agreement, the customer shall pay 50% of the total charge indicated on the Estimate, plus the cost of materials, when applicable; the balance is to be paid upon completion, for the work outlined in the Estimate. Online payment via bank transfer or cash is preferred, however credit card or check is also accepted. Credit card transactions will be charged an additional 3%. Customer has the option to pay balance in full at time of signing the Project Agreement. If Customer chooses to pay in full with cash or bank transfer, a 3% discount will be offered. In the event Customer defaults on the payment required by this Agreement, Customer agrees that interest shall be added on the unpaid balance from the date of default at a rate of one and a half (1.5%) percent per month (18% per annum) or the maximum amount allowed by applicable law. Customer agrees that alterations or deviations from the order specifications detailed in the Estimate will be added by Change Order and may result in increased material, labor or other costs, and Customer agrees to pay such increased costs within 30 days from the time they are incurred. Some special order products may be non-returnable, and restocking fees may apply.
Time of Manner of Installation. When applicable, Good Fruit Design will be responsible for the ordering (upon approval) and oversight of installation of all purchased materials. Company will be responsible for final staging/styling and preparation for THE BIG REVEAL, to include scheduling professional photographs. Company shall not be responsible for damage to Customer’s furniture or property. Customer shall not be liable for injuries.
Use of Design. Your design will be featured on our social media platforms (Facebook, Instagram, Pinterest, LinkedIn), will be professionally photographed/filmed and will possibly be featured on our blog. Company will provide Customer with professional photographs for personal use within 14 days of project completion.
Cancellation & Stop Work. The Customer may cancel an Agreement by notifying the Company in writing within 3 days of Customer’s execution of an Agreement. If the Company is unable to return product ordered by that time, the cost therefor shall be the responsibility of the Customer. The Company may choose to enact Stop Work if payments are not remitted within the stated timelines or if the the Company is unable to gain approval by the third iteration for material selections. If the Customer breeches contract, the contract will be cancelled and Customer will be responsible for paying the Company 25% of the total invoice.
Dispute Resolution. The Customer and the Company agree that any controversy, dispute, or claim arising out of an Agreement shall be decided exclusively by binding arbitration, and that the parties’ waive any right to file or try any action in court. Such arbitration shall be conducted by the Better Business Bureau of North Carolina (“BBB”) and shall be in accordance with BBB’s then existing binding arbitration rules, unless otherwise agreed between the parties. The cost of arbitration shall be split equally between the parties.
Attorney Fees. Customer agrees to pay Company all reasonable and documented costs and expenses, including reasonable attorney fees, paid or incurred or to be paid or incurred by Company in collecting the sums due and owing under an Agreement, whether or not legal suit is filed and whether or not such costs and expenses are paid or incurred, or to be paid or incurred, prior to or after entry of judgment, if any.